Wow, TOP Support bei Anet...
Jetzt haben die einfach mein Ticket geschlossen, und seit 9 Tagen einfach nicht mehr geantwortet. Was f[r ein Drecksladen! 
Folgeticket werde ich auf jeden Fall schreiben...
Ja, leider muss man sein Ticket vor dem Ablauf von 7 Tagen updaten, sonst wird es geschlossen. Ich gebe aber nicht dem Support die Schuld, sondern den Verantwortlichen bei ANet.
Dass ANet hierzu kein Wort verliert, ist mir schleierhaft. Soll dieser Artikel informativ schon alles gewesen sein?
https://help.guildwars2.com/hc…Rollback-Issue-12-05-2020
Zusätzlich gab's noch das:
Zitat von dem offiziellen Support
You will find below all the details on what we are doing to restore account progress during the affected period, and the steps you can take yourself right now:
Account Changes
- If you created a new Guild Wars 2 account during the affected period, you may encounter an error when trying to log in again. We’ve already started to work on a fix, which players should begin seeing the results of in the next few days.
Purchases
- If you used gems to purchase an item from the Gem Store, those items will be restored automatically, and you don’t need to take any action. Please allow time for the Customer Service team to restore your items.
Gameplay Progress
- If you sent an item through the in-game mail or placed it in your account bank during the affected period, you’ll need to complete the action again.
- We regret that we can’t restore all gameplay progress made during the rollback period, but if you obtained a rare and valuable item during the affected period, such as a legendary precursor, please contact Customer Support for help.
We understand that this has been a frustrating experience, and we’d like to welcome players whose progress was impacted back to the game with a free Curious Creatures Mount Select License. You can use this to select and unlock your favorite mount skin from the newest collection.
- All EU server players who logged in to Guild Wars 2 during the affected period (between 9:40 a.m. UTC and 4:10 p.m. UTC) will receive a free Curious Creatures Mount Select License.
- All EU server players who have logged in to Guild Wars 2 in the past 30 days will receive a free Communal Boost Bonfire.
We thank you once again for your patience and understanding. We will continue to provide updates as needed.
Alles anzeigen
Was für ein Witz, wenn man genau das getan hat und dann trotzdem nichts kommt vom Support.